Celebrating moments of stillness with unique functional pottery pieces, hand-crafted in small batches.

Return Policy

ZEME ceramics ("we" and "us") is the operator of (https://zemeceramics.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Returns
1. Return Due To Change Of Mind

ZEME ceramics will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

ZEME ceramics will refund the value of the goods returned but will NOT refund the value of any shipping paid.

2. Warranty Returns

ZEME ceramics will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect ZEME ceramics to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

Delivery Terms

1. Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

2. Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. P.O. Box Shipping

ZEME ceramics will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

6. Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

7. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, within 2 days customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

1. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

2. Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ZEME ceramics encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ZEME ceramics at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

3. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

1. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

2. Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at info@zemeceramics.com

THE STORY

ZEME ceramics is an homage to the beauty and wonder of working with materials and elements that our mother Earth provides. Each ceramic piece is hand-crafted and unique, with a character of its own. The ancient craft of pottery is an act of grounding and presence. It's a beautiful dance between the earthly energies and the spark of creativity that comes alive through the hands of the artist. ZEME ceramics is a quiet rebellion against the modern, fast-paced and chaotic way of life where one is always pressured to achieve, produce and consume more. Here we embrace a moment of stillness and light & allow ourselves to be a human-being rather than a human-doing. Welcome to our little revolution of tenderness and care.

The incense holder I received is gorgeous, you can see it's made with so much love. Vendor is super friendly and replied to my queries very quickly, package arrived quickly as well in a lovely box. Definitely recommended if you are looking for something handmade and unique!

Elisa

London

Love it! Beautiful handmade piece, great design and high quality. Just what I wanted for my living room interior. Super fast delivery and very nice communication from the seller. And also the package was very thoughtful.

Una

Riga

Perfect! High quality, very well made! The incense stick fits perfectly, I couldn’t ask for more. Thank you for making quality products.

Clarisse

Barcelona

I wanted to take some energy out of my day to write and tell you that I am stunned by your work. I opened the box today, and I both gasped and clutched these mugs like they were my precious babies. I collect a fair amount of ceramics, but I just have to tell you - your pieces are very special.

Jake

Boston

ABOUT US

ZEME is a small ceramics brand based in the charming city of Riga, Latvia. All pieces are unique and handmade in small batches by Kitija - the creator & visionary behind ZEME ceramics. Becoming a ceramist has been a dream of hers since early childhood when she first encountered the magic of working with clay at a summer camp for arts. Safe to say it was love at first touch. Over the years she took ceramics classes here and there but mostly has been following the spark of curiosity and learning, and exploring the world of ceramics by herself. 'I feel like learning ceramics is a blissful and never-ending voyage. There's always more to try out, to experiment with and to learn about. This is one of the characteristics of ceramics I find the most enchanting. It's a constant journey of discovery.'

Contact us

info@zemeceramics.com

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